Beta, subscriptions, spam in Site Updates (Josh)
- June 20, 2024, 4:17 p.m.
- |
- Public
Hey everyone,
First, I’m excited to share that the beta is open again! We’ve put a ton of work into shoring up things behind the scenes and squashing bugs, and we’d love to get your help running through the site and seeing if anything breaks or doesn’t work like you expect it to. The only thing not yet implemented is diary export.
One thing that would especially be helpful is if users with a LOT of entries (like 4,000+, i know you’re out there) would try posting a few times to see if they see an error when they post. We’re still troubleshooting a truly maddening bug we can’t seem to replicate, and that seems to be the only correlation we’re seeing. Also — have any users that meet that criteria seen any bugs like this on the main Prosebox site? We’re really pulling our hair out over here trying to replicate it and figure out what the heck is going on.
Next, I’ve been seeing a lot of mentions of people paying for subscriptions and still seeing ads. If you’re having this problem, you’ll need to update your credit card information, as the one you have entered has expired.
Total disclosure, I made a mistake a few years ago when I implemented subscriptions that allowed subscribers whose cards expired to continue getting the benefits of a subscription without getting charged. This was how things worked. For years. I didn’t catch it until recently, and because of that error quite a bit of subscription revenue was lost. Learning that.. really sucked. When I fixed the error, those of you that have expired cards in the system were unsubscribed in the system. The reason this was likely surprising is that the email notice of your card expiring probably came in years ago, which makes it a surprise.
So, all that said! I would encourage all of you (especially those seeing this issue) to update your credit card info (or switch to Paypal — we support it now!). Here’s how you do that:
First, go here:
https://www.prosebox.net/subscribe/
Click on “Manage your subscription”
Enter the email address you use for your subscription and to login to the site:
Enter the one time code sent to your email address:
Click on “Payment Methods” (yes my annual sub is weird, I’m the admin lol):
Click “edit” and update with new info:
And that’s it! If you comment here or send me an email when you’re done, I can go in and manually flip the switch for you, OR the site will automatically pick it up within 24 hours.
If you were seeing ads and getting charged (which I don’t think is possible, but maybe?), reach out to me and I’ll look into it and issue a refund if it applies.
Apologies for all of the trouble and concern, that was an embarrassing issue truthfully.
Okay finally, another issue I’ve seen users mentioning pertains to the automatic spam detection. Please remember that when you delete and create a new account, your account is VERY limited and can easily be flagged as spam for the first two weeks. I know some of you like to arbitrarily delete and re-create your account, so please keep that in mind when you’re making that decision. For any other auto-banning issues, the site should warn you very loudly before you get yourself banned, so if that’s happening to you… maybe calm it down a bit? If you think it’s a bug, reach out and we can take a look.
Okay, that’s all for now.
A boy and his lobster:
gypsy spirit ⋅ June 20, 2024
thank you for it all. I cannot afford to subscribe so happy with the ads, I just ignore them.
take care, p
Cat Mommy ⋅ June 20, 2024
I've had the same account since the get-go. I do not understand people who constantly delete and create new account.
Deleted user Cat Mommy ⋅ August 02, 2024
Like trying to get a new one. Starting new.
GypsyWynd ⋅ June 20, 2024
Thanks for the update. Mochi's looking very handsome.
cricket_factor ⋅ June 20, 2024
I updated my information and have NOT been seeing any ads. Thank you for all your work and efforts with Prosebox - I really enjoy it here.
sparklespeterson ⋅ June 20, 2024
Like I've said repeatedly I am still getting ads, when I go in and try to "resubscribe" it says that I already have an account. So yes Mr. Prosebox it is possible as evidenced by the money being debited out of my account each month.
Shattered sparklespeterson ⋅ June 20, 2024
OK so how about emailing Josh so they can look into it for you? I’m sure providing screenshots would be very helpful.
sparklespeterson Shattered ⋅ June 21, 2024
Thank you:)
I have emailed him, but I'm not sure what I would taking screenshots of.
sparklespeterson ⋅ June 20, 2024
At this point I am ready to get a new debit card. So I can't be charged for a service that I am not receiving. I have no way of deleting anything unless I want to just delete my entire diary. I have no access to any of my account information except my profile information, which doesn't include any way for me to delete the debit card that is being charged
josh sparklespeterson ⋅ June 21, 2024
Hi there, Mr Prosebox checking in. My guess would be that you used a different email address to subscribe than the one tied to your PB account so the system doesn’t know to correlate the two. Happy to issue a refund for the months this happened, shoot me an email with your PB username and any emails that might be tied to your account and subscription and I’ll see what I can do behind the scenes
sparklespeterson josh ⋅ June 21, 2024
Thank you.
That would be awesome
rhizome ⋅ June 20, 2024
literally cannot wait for the diary export feature! you and mochi (and that lobster) are doing it
<3
EchoSeven ⋅ June 20, 2024
Yay! Thanks for the update Josh!
Shattered ⋅ June 20, 2024
Is there a report button in the works for all the spam accounts that are still posting?
Deleted user Shattered ⋅ August 02, 2024
Today I blocked ~10 accounts.🥺
Mr. Mofo ⋅ June 21, 2024
I came for the Mochi pic. I will read the entry later.
Take care.
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Firebabe ⋅ June 24, 2024
Thanks for the update Josh, and appreciate the hard work!
Question: I was one of the original adopters of Prosebox, and as such, I had the oppportunity to get the lifetime subscription (I think it was like, $100 or something, I don't remember). A couple months back I got an email notification that my card was expired and I had to update it to continue being able to access my account. I thought that was weird, considering that I already had a fully paid subscription, so I ignored the notification and have NOT updated my credit card.
As you can tell, I have not had any issues access my account, or doing anything on the site, so my question is: was that just an automated notification? Or should I be worried about my access disappearing? Just want to make sure I'm proactive in preventing my account from locking me out.
Park Row Fallout ⋅ June 27, 2024 (edited June 27, 2024)
Edited
Josh: In an effort to keep you up to date on site issues-
I received 3 spam notes in entries this morning. All of the variety of "If x then buy y" linked to accounts that had not written anything. I know this is all "when you build a better mouse trap, the mice get smarter" but as this new salvo of spam and Advertiser Harassment can build quickly, I thought you should know about it. (Note Edited as the issues with Block User Option was User Error on my part)
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Cat Mommy ⋅ July 02, 2024 (edited July 02, 2024)
Edited
I have told you guys again and again I'm trying to save drafts and private entries but I'm being told I'm setting off your spam filter. This NEEDS to be turned off on things that get posted for no one to see except the box owner. How is it spam? Am I spamming myself with a bunch of drafts and private entries? What horse poop. I just want to go to bed and now I have to sit around waiting for your crappy spam filter to get off my behind. I'm fed up.
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Deleted user Joana ⋅ July 06, 2024
LoL 😂 what the fuck?
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