End of N in Bittersweet

So N volunterraly quit today.

My boss pulled me into her office first thing and wanted a real talk. Plainly. How is N doing and is she REALLY cut out for this job. I said shes struggling and no shes not. She cant multi task the way we need her too. Her previous receptionist work was MUCH simpler. There are 20 steps to make an appointment and you have to do them all. She took 20 minutes. I take 5 for all of them. And no its not a fair comparison, with my ADHD and multitasking. Not everyone will be as fast as me. We didnt expect that. But after a month of struggling.

So after our convo and then her therapy appt. She called N into her office. It took maybe 8 minutes. N walked out smiled at me and left. Im bummed she didnt say goodbye but I get it too. She was offered a severance package to help her out while she finds a new job. I took over as receptionist while we once again start looking for a unicorn.

Its not fair to her to keep her employed. She was stressed and anxious all the time. Its not helping her to keep her employed you know. And we knew it. Mental health support is what we do. Its hard to not see it. And we did like her, she was great but she wasn’t it for work. So that is the end of N.

D the new medical specialist started today. She hasn’t managed a company this size but she dosent seem to be phased or stressed yet. We did her onboarding docs and she started training with M. I think its going to go good. I have a better feeling about her. N made me nervous to start but her personality was much better then D the previous receptionist. So that helped. But the apprehension came back as she was unable to do a chunk of her job.

Monday is often our busiest day, answering calls and emails from the weekend. She came in at 9. Left at 11. I got the phone back at 11. I had 30 emails, 15 texts and 18 voicemails to catch up on. As I had checked the email and phone when I came in. I knew she had not done a thing in two hours. Plus it snowed so the day itself was SUPER quiet. People dont come, or call as much when it snows. Weird right lol.

Anyway now my boss has sent me a dozen resumes to read through and see what applicants we have. She wants me and her intern director look at them and we can agree on people we want to interview. She says the nice thing is that with a new receptionist and new biller, They will know me as their supervisor and no one will ever feel like at one point I wasnt their supervisor. That its easier with new people.

Well. On to start my office manager class. Im looking for one on supervising people as well. Free ones are best lol.