opinions welcome in Second 1st

I had to cancel treatment with NOCD.... not sure how I feel about it.... sending an email out later.... here is what I’ve written so far… I think this covers it, let me know if I should change anything?

To whom it may concern:

I was recently diagnosed with severe anxiety and OCD. I was undergoing treatment with Celeste Soto with NOCD but that is no longer possible. I had been checking the billing portion of the website weekly before my appointment to see if insurance had paid their portion so I could start paying the bill but it continued to show "pending". I purposefully asked that I be reduced to once a week because of the anxiety it was causing me. It was hindering progress in my treatment for skin picking.

Yesterday I went to check that my car insurance had been removed from my bank account and found I had over-drafted. While investigating I found that NOCD had charged me $200 without warning. I had checked the billing portion the previous Sunday (2-11). This means after insurance had paid out I was given less than a week to pay my portion. Double checking my email I did find 1 email amongst 30+ that had stated I had a remaining balance and could contact NOCD for payment options. This had been sent on (2-15). I was charged on a Sunday at 12:34am (2-19).

I now have had to terminate treatment at this time to work on fixing this wonderful mistake. I believe this whole issue could have been avoided if I'd been charged the $40 co-pay each week from the beginning. I now have 3 pending insurance payments and no outstanding balance. I am hopeful that we can avoid another catastrophe and that you improve your billing practices. The way I was billed does not allow me to continue care with NOCD. These current practices are detrimental to care and need to improve.

me

Last updated February 19, 2024