People are sick in Bittersweet

So Receptionist D was fine on Monday, she and new girl A worked together… Then D is sick on tuesday, her baby is sick. ok.... Wednesday morning, A leaves by 8 30 because she is sick. She texts me this am, i dont think it was food poisoning, i think i have a bug. Yeah no shit… You and D and her baby are all sick with gastro. People are calling in left and right to miss appointments. TWO medical professionals from the local hospital called out sick. Their therapist was thinking something was going around the hospital. Nah something is going around the city!

Not thrilled.

Ceo had me run a new report.
She had me pull how many intakes we make per week
how many show up for said intakes.
and how many continue beyond one appointment
and what is our average weekly intake
for our 30 therapists.
We average 27 intakes per week KEPT
we average 32 intakes per week scheduled
95 % keep coming beyond the intake.

So we keep 27 intakes per week.
We get between 80 and 130 calls per DAY.

With D and A out today, Im helping N with the phones. I turned away 16 children. Children are the hardest.

I had a mom demanding we see her kids today because her insurance told her we accept kaiser. We do…
but we dont force our therapists to see kids, and none who accept kaiser see kids.
It sucks.
We are hiring on 5 people in may, 2 new interns ( so 7 total) and 2 more licensed in august)
13 total interns starting in August. we have 13 interns. Its impossibly hard to keep up some days. 13 interns, 37 therapists by the end of the summer.
And we still wont have enough. There is never enough.
Some days the end of the day, i want to cry. I get yelled at that i dont want to help. Called names, some people scream, some cry. someone told me i was killing their child.
People dont understand. We have 1200 clients and growing. We are trying but there is never enough help. I tell them the name of EVERY place in our town to call next.

I know we are trying. I know they dont see it, cant see it… I wish we could help everyone. But if we got everyone in. No one would ever come back for a second appointment… They would only get intake after intake nad never therapy.

Hell I had a woman screaming at me that we were inappropriate because she had no further appointments on the calendar so N called her to see if she wanted to come back and she thought that was inappropriate… we are trying to make sure no one gets left behind or falls off with no support… Yeah ok lady. Her therapist discharged her after I told her the entirety of the conversation and said no. she dosent get to come back. She dosent get to treat you ( me) like that. If they cant respect the woman who keeps us all going, they cant come.
CEO agrees. Shes come out to people yelling and told them they arent welcome back. Her staff come first. It dosent matter how angry you are about whatever reason, It dosent justify needless cruelty to staff. I dont tell her half the things people say.. What is the point. I do recognize they are angry for whatever reason. But its also why I take all the negative calls from D and N. They are both barely legal to drink. They are kids, and we protect our kids lol. But really its my job. I deal with the big bullshit because day in and day out they have to deal with the little ones.

Sigh.

The new building ( number 5) is painted. We are already discussing buying a 6th so we can expand more.
The new one we JUST closed on, Like last week.
Well the outside is painted. The inside upstairs is getting painted this weekend.
Downstairs we have to knock out a wall, put in a wall, paint, do new carpets. do some wiring, replace the heater and ac. The downstairs WILL be ADA compliant so that gives us 2 ADA spaces. CEO said she was going to need people to put together furniture. I said the boys would be happy to. She said she would pay them 15 an hr to put together desks, chairs and whatnot. I said sold lmao. B will do it in his time off, Co will do it any time. Even the little guys can help. I said we can really rally too. If clinicians have a NS or LC and a free hour, im sure they could go over and put together a chair or hang up some pictures. I can spend time over there. We can make it work. We already have to tag team deliveries and one of us has to run down the road to settle up with deliveries or workers lol. I had to take T in there today so he could do his part for the internet expansion. Its costing 3600 to do the internet expansion and new phone system but its all one system.

The people across the street in the most amazing victorian keep hinting at selling this summer. If they do, shes already got a prior in with the bank to buy it. They said they will sell it to us first. We will get it. If so we may get to move our Sr Admin team over there. I dont think so but R says MAYBE lol. At least that one wouldent need a ton of remodeling. But would need some updating in some areas too.

The growth has be stressed but not like… stressed stressed. But its pressure.

Best of our city voting is starting soon.
The big hospital that always wins best mental health provider until 2022 when we took the crown told us to bring it because they want it back. They have over 500 employees yall and WE won?! So yeah, I do expect they will win lol. But still is cool to have that winners placard in my office. CEOs husband actually works for them too lol. I think he votes for us though.
Bring it. But not too hard. Because if all yall vote, we dont stand a chance, Not that they tell you numbers. We also were top 3 best places to work. I bet we can place in that again :)

T volunteered for two out of town work things with his job. One in DC and one in NY. The barracks at the bases he works on need hands on team members for once. So hes like ME ME ME . He knows I never want to go to NYC so this is his chance. Im scared to death of that city. Just no thank you.
Im also upset he did it without telling me. Just because he said he would dosent mean he will go is his rational. But its during school, which means that i have to figure out how to pick the kids up at 330 and 4, Which means i have to leave work an hour early. Which is going to hurt my paychecks. No way in hell im going in at 6 30 to compensate to get off by 3. Its not that im super mad. Im just… sigh. Im a stres planner. So i cant plan yet and that stresses me more lol. Its not like my boss will mind me leaving at 3. But I will. I have the work to cover me till 4 plus every day.

If he gets chosen i guess we find out next week. Just a stressful time for me what with like 5 new hires next week. FUCK i have to set up computers and paperwork TOMORROW. Shit.

I have a photo shoot on may 12. A girl I worked with at the farm store is engaged and messaged me for photos. That will be fun. If T isnt on a fly by in a crazy ass big city he can do a bit of droning for fun.

Ok im going to go. I need to write myself an email to remind me that we need new computers and folders for new hires ready to go tomorrow.

PLEASE let D and A be feeling better and be in so I can concentrate on my work. Thankfully the phones were a bit quieter today, maybe the gastro bug is effecting the calls in. But I still didnt get as much done.

I did write an active shooter plan for all four buildings. I need to write a fire and tornado plan for all the buildings and a shooter plan for building five. Then record videos about each one. Oh and do some drawings of the top down view of each house lmao…
And contact a fire marshal to see if they will come and do a demo of a fire extinguisher in real life for us. Or better yet, let us fire one off. yay safety shit… The active shooter one made me realize if someone comes in shooting. Im dead. Like no stop, no fuss, im dead.... Thank you anxiety. I needed you today…

Ok im going to go and play a phone game for a while or tiktok for a half hour before i go to sleep.

Trigger warning, Spider Back away slowly if photos are creepy for you. But i promise, it wont jump out and get you.

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Hope that is enough lmao.

My arachnophobia ass has been working VERY hard at being calm, not screaming and being in general OK with a spider.
So when i found this very small widow outside I sat myself on a board. Because im not sitting on the ground and took photos of her. Widows are part of the recluse family i guess. They are very slow and generally dont move when confronted with a human. So she sat there. and didnt move. Till I poked her with grass and then she grabbed the grass and showed me her belly. She eventually went back inside the box of rocks where i found her. Im sure my mother is screaming with fear and joy lmao. All the times i screamed and wouldent go in my bathroom for weeks because i saw a spider, or freaked out having panic attacks… and now pushing 40ish, and i sat my ass on a board and had my camera 3 inches from a widow… and fear because shes afraid of them too lol. So yes, This is amazing life long progress.... and sheer will power.